About the project
An Arabic-first DR SOCIAL platform for Facebook and Instagram conversations, chat automation, comment management, unified inbox, scheduled publishing, commerce and reporting.
Case study
DR SOCIAL CHAT — Smart Marketing and Conversations Platform
An Arabic-first DR SOCIAL platform for Facebook and Instagram conversations, chat automation, comment management, unified inbox, scheduled publishing, commerce and reporting.
Visit project
- Client
- DR SOCIAL
- Project type
- Business System / Institutional Platform
- Industry
- الاتصالات وخدمة العملاء
The challenge
Customer conversations, comments, content and orders are spread across channels, making fast follow-up and conversion management difficult.
The solution
DR SOCIAL built one Arabic workspace for automated replies, comments, live conversations, scheduled content, commerce and reporting.
Key features
- بوت محادثة ذكي ومسارات رد تلقائية
- إدارة التعليقات والردود الخاصة والعامة
- صندوق وارد موحد للمحادثات وبيانات العملاء
- نشر وجدولة المحتوى عبر القنوات الاجتماعية
- متجر إلكتروني مرتبط برحلة المحادثة والطلب
- تقارير لمتابعة المشتركين والحملات والتفاعل
- صلاحيات وأدوات تعاون للفرق حسب الباقة
Case study details
A live expansion product owned by DR SOCIAL, with independent onboarding, channel connection and campaign workflows.
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